to make amends

Welcome to English as a Second Language Podcast number 436: Dealing With an Angry Client.

This is English as a Second Language Podcast number 436. I’m your host, Dr. Jeff McQuillan, coming to you from the Center for Educational Development in beautiful Los Angeles, California.

Our website is eslpod.com. Go there to download a Learning Guide, an 8 to 10 page guide we provide for all of our current episodes that includes all of the vocabulary words, definitions, new sample sentences, additional definitions, cultural notes, comprehension questions, and a complete transcript of everything we say on this episode. While you’re on our website, you can also take a look at our ESL Podcast Store, which has some additional courses you may be interested in, in daily and business English.

This episode is called “Dealing With an Angry Client.” It’s a phone conversation between Shawna and Monty, and, well, let’s just say they have some problems. Let’s get started.

Shawna: Hello, Shawna Davis.

Monty: Hello, Shawna. This is Monty Lofti at BMC. I need to talk to you about our ad that ran in your