How may I direct your call?

You’re listening to English as a Second Language Podcast number 132: Getting Through on the Phone.

This is English as a Second Language Podcast episode 132. I’m your host, Dr. Jeff McQuillan, coming to you from the Center for Educational Development in beautiful Los Angeles, California.

On this podcast, we’re going to talk about trying to reach someone or communicate with someone on the telephone. Let’s get started!

I have been trying to get a meeting with the CEO of Medofact to talk about a partnership between our company and theirs. But I've had a hard time trying to get through on the phone.

First, there was the phone tree. I had to go through three menus before I got the option to speak to an operator. Even after I got through, I got the run around from the receptionist.

Receptionist: Medofact Limited. How may I direct your call?

Thomas: I would like to speak to Maureen Kennedy.

Receptionist: Please hold while I connect you with Ms. Kennedy's office. (Pause)

Secretary: Maureen Kennedy's office. How may I help you?

Thomas: Good afternoon. I am Thomas Guarini calling from Livatect.